Company Directory - TTEC Holdings, Inc.
Company Details - TTEC Holdings, Inc.
TTEC Holdings, Inc.
WebsiteEnglewood, United States
TTEC Holdings, Inc. is a global outsourcing services provider that focuses on enhancing customer interactions and improving operational performance through innovative customer experience solutions and business process outsourcing.
CCI Score
CCI Score: TTEC Holdings, Inc.
5.94
-0.01%
Latest Event
TTEC Faces Class-Action Lawsuit for Labor Violations Over Unpaid Overtime and Equipment Costs
A class-action lawsuit in Colorado alleges that TTEC shifted the burden of purchasing work equipment onto remote employees, resulting in reduced overtime wages and violations of fair labor practices.
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OBJECTOR
TTEC Holdings, Inc. is currently rated as an Objector.
Latest Events
- OCT222024TTEC Faces Class-Action Lawsuit for Labor Violations Over Unpaid Overtime and Equipment Costs
-76.19
A class-action lawsuit in Colorado alleges that TTEC shifted the burden of purchasing work equipment onto remote employees, resulting in reduced overtime wages and violations of fair labor practices.
-80
Labor Relations and Human Rights Practices
March 26
The lawsuit against TTEC highlights serious labor violations where remote workers were forced to purchase essential work equipment without reimbursement, thereby negatively impacting their overtime wages and overall financial well-being. This practice undermines fair labor standards and worker rights, reflecting a broader pattern of disregard for employee welfare in TTEC’s operational policies.
TTEC Faces Class-Action Lawsuit for Unpaid Overtime and Equipment Costs
- OCT212024
A class-action lawsuit filed in Colorado alleges that TTEC required remote workers to purchase their own equipment and incur additional expenses for internet services, leading to lower overtime pay. This controversy highlights serious failures in labor relations and ethical human resource practices.
-70
Labor Relations and Human Rights Practices
March 26
TTEC is facing a class-action lawsuit alleging that its policy forcing remote employees to cover the cost of essential equipment and upgraded internet services has resulted in wage violations under the Fair Labor Standards Act and the Virginia Overtime Wage Act. This conduct demonstrates a disregard for fair labor practices and worker rights, contributing to broader systemic exploitation and complicity in oppressive corporate practices.
Customer service company TTEC faces lawsuit alleging labor violations
- JUN242024
TTEC Holdings, Inc. has issued its 2024 Modern Slavery and Human Trafficking Statement, reaffirming its zero-tolerance approach to forced labor through comprehensive policies, rigorous employee training, and stringent supply chain due diligence measures.
+80
Labor Relations and Human Rights Practices
March 26
TTEC demonstrates a proactive approach to labor relations and human rights practices by establishing and enforcing robust policies aimed at preventing modern slavery and human trafficking. The company's comprehensive ethics code and mandatory training programs underscore its commitment to protecting worker rights.
PDF Ttec Modern Slavery and Human Trafficking Statement for The Financial Year 2024
+80
Supply Chain Ethics
March 26
TTEC's statement details stringent supply chain ethics, including rigorous vendor assessments and contractual clauses ensuring supplier compliance with anti-slavery and human trafficking laws. These measures help mitigate risks of unethical practices and reinforce the company's ethical procurement processes.
PDF Ttec Modern Slavery and Human Trafficking Statement for The Financial Year 2024
- JUN012024
TTEC released a comprehensive ethics code detailing its commitment to fair labor practices, transparency, responsible political engagement, and ethical business operations. The document outlines extensive policies emphasizing anti-corruption, diversity, inclusion, and robust internal governance.
+80
Public and Political Behavior
March 26
TTEC’s ethics code demonstrates a responsible approach to political engagement. It lays out clear guidelines for engaging in politics responsibly, accurate public communications, and ensuring transparency in political contributions, which supports democratic norms.
+90
Business Practices and Ethical Responsibility
March 26
The document meticulously details ethical business practices including strict anti-corruption measures, fair labor practices, non-discrimination policies, and supplier management. This robust emphasis on ethics and integrity highlights a strong commitment to corporate social responsibility.
+85
Technology and Services Impact
March 26
The ethics code includes responsible guidelines for the use of emerging technologies, such as ethical AI usage and stringent data privacy measures, showing a commitment to ensuring technology serves the public interest without enabling repressive practices.
+80
Economic and Structural Influence
March 26
The ethics code reinforces adherence to fair competition, transparent procurement practices, and strict compliance with trade and financial regulations. These measures ensure a level playing field in the market and mitigate undue economic power.
- FEB012024
TTEC's internal political activity policy outlines strict governance for employee political involvement and the usage of corporate resources. The policy mandates that any political activities, including lobbying and contributions, be managed under tight controls to ensure that corporate resources are not used to support partisan or authoritarian agendas. This cautious approach is intended to safeguard the company from inadvertently promoting or enabling ideologies that could contribute to the rise of fascism or authoritarianism.
+30
Public and Political Behavior
March 26
Under its Political Activity Policy, TTEC outlines clear guidelines for employee engagement in political activities. The company restricts the use of corporate resources for political purposes and requires that political activities occur strictly in an individual capacity outside of work hours, thereby reducing any risk of the company endorsing or supporting authoritarian narratives. This proactive measure is seen as a positive step in maintaining democratic norms in a corporate context.
+20
Political Contributions and Lobbying Efforts
March 26
The policy requires that any lobbying or political activities conducted in the company’s name must obtain prior written authorization from senior executives and legal advisers. This strict control mechanism helps prevent the misuse of corporate funds and resources in political contributions, thereby reducing the risk of indirect corporate support for far-right or authoritarian causes.
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