Alorica

Alorica delivers comprehensive BPO services, specializing in customer service and customer experience management.

CCI Score

-47.98

0.02% April 18

Latest Event

Alorica Underpays Workers, Forced to Repay $3.1M

The US Department of Labor recovered over $3.1M in back wages and benefits after an investigation revealed that Alorica under its federal subcontract violated prevailing wage and fringe benefit requirements, underscoring significant labor rights issues.

Take Action

So what can you do? It's time to make tough choices. Where will you cast your vote?

Shop Alternatives SEE ALL: Addepar

Hepsiburada

TTEC
Use Your Voice OTHER TOOLS
Investigate
Share the Score SUPPORT CCI

QUISLING

Alorica is currently rated as a Quisling.

-44 to -59 CCI Score

These companies are fully aligned with authoritarian regimes. They not only support but also enforce oppressive policies, playing a significant role in the regime’s operational apparatus and contributing directly to its consolidation of power.

Latest Events

FEB

22

2023

Alorica Underpays Workers, Forced to Repay $3.1M
-48.37

The US Department of Labor recovered over $3.1M in back wages and benefits after an investigation revealed that Alorica under its federal subcontract violated prevailing wage and fringe benefit requirements, underscoring significant labor rights issues.
-60

Labor Relations and Human Rights Practices

March 18

An investigation by the US Department of Labor found that Alorica, while engaged as a subcontractor to a federal benefits program, failed to pay workers the prevailing wage and fringe benefits mandated by the McNamara-O’Hara Service Contract Act. This neglect for fair labor practices indicates systemic issues in how the company treats its workforce, contributing to labor exploitation and undermining worker rights.

US Department of Labor recovers $3.1M in wages, benefits for workers
FEB

22

2023

US Department of Labor recovers $3.1M in wages from Alorica for labor law violations
-56.43

A US Department of Labor investigation found that Alorica underpaid prevailing wages and fringe benefits to over 3,000 workers between January 2017 and March 2022, leading to a recovery of $3.1M. This exposes significant shortcomings in their labor relations and human rights practices.
-70

Labor Relations and Human Rights Practices

March 18

Alorica was found to have underpaid prevailing wages and fringe benefits under the McNamara-O’Hara Service Contract Act, compromising worker rights and fair labor practices. This failure not only exploits workers but also undermines the ethical responsibility expected of companies, aligning with broader systemic issues that facilitate authoritarian disregard for labor rights.

US Department of Labor recovers $3.1M in wages, benefits for workers
JUN

01

2022

UNI Calls on Alorica to Stop Violating Contact Centre Workers' Rights
-56.21

UNI Global Union is calling on Alorica to end its union-busting practices in its Philippines operations, including attempts to strip workers of their union and firing of union representatives, actions which undermine basic labor rights.
-75

Labor Relations and Human Rights Practices

March 18

The article documents persistent union-busting practices by Alorica, including neglecting the fundamental rights of workers to unionize, engaging in meritless legal actions against union registration, and terminating union representatives. Such actions not only violate labor rights but also contribute to an environment that undermines democratic worker representation, aligning with authoritarian tendencies.

UNI Calls on Alorica to Stop Violating Contact Centre Workers’ Rights in the Philippines
MAY

23

2019

Alorica Union Busting and Labor Violations in the Philippines
-44.30

Following unionization efforts by Filipino call center workers, Alorica fired union leadership, attempted to cancel the union's registration, and subsequently arrested demonstrators. These actions reflect a severe disregard for labor rights and ethical business practices.
-80

Labor Relations and Human Rights Practices

March 18

Alorica's decision to fire union leaders and cancel union registration, along with the subsequent arrest of union activists, demonstrates a blatant violation of workers' rights. Such actions contribute to a broader pattern of labor rights abuses, undermining the principles of fair labor practices and ethical responsibility.

American Call Center Workers Rally for Their Filipino Counterparts
SEP

12

2018

Alorica Labor Strike in Philippines
-41.34

A labor union in the Philippines has called for a strike against Alorica amidst allegations of employee harassment, forced resignations, and lack of support following a call center relocation. This dispute highlights significant labor rights issues in the company's operations.
-80

Labor Relations and Human Rights Practices

March 18

Alorica is facing serious allegations regarding its labor relations and human rights practices. Reports indicate that the company dismissed approximately 200 employees by forcing resignations and failed to provide adequate support during a call center relocation. This labor dispute, which has led to the first strike in the Philippines' BPO sector, underscores a troubling disregard for worker rights and fair labor practices.

Alorica Faces Labor Strike in Philippines Following Union Allegations
SEP

01

2018

Alorica Union-Busting Allegations Highlight Labor Rights Abuses
-41.21

An investigative report by UNI Global Union details how Alorica has systematically denied workers the right to unionize, retaliated against employees who attempted to organize, and even contributed to a climate of intimidation with threats, particularly evident during the 2018 strike planning.
-80

Labor Relations and Human Rights Practices

March 18

Alorica's repeated actions of union busting and the harsh retaliation against workers who attempt to exercise their rights demonstrate a severe disregard for labor rights. This contributes to an environment that enables authoritarian practices in the workplace, undermining worker protection and empowerment.

What Happens When Call Center Jobs Are Shipped Abroad and Workers Try to Organize?