Teleperformance

Paris, France

Teleperformance is a global leader in outsourced customer experience management, offering extensive customer service, technical support, and back-office solutions for a wide range of industries.

CCI Score

-25.15

0.02% April 18

Latest Event

Class action suit launched over Teleperformance working conditions

A lawsuit has been filed alleging that Teleperformance subjects its content moderators, particularly in Colombia, to abusive, traumatic working conditions with inadequate psychological support and aggressive union-busting tactics. The revelations have prompted a government inquiry and raised severe concerns about the company’s labor practices.

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ACCOMPLICE

Teleperformance is currently rated as an Accomplice.

-20 to -29 CCI Score

These companies profit from authoritarian practices through their business dealings. Although they may not be directly enforcing oppressive policies, their actions contribute to the economic and operational sustenance of authoritarian regimes.

Latest Events

JUN

28

2023

Class action suit launched over Teleperformance working conditions
-66.76

A lawsuit has been filed alleging that Teleperformance subjects its content moderators, particularly in Colombia, to abusive, traumatic working conditions with inadequate psychological support and aggressive union-busting tactics. The revelations have prompted a government inquiry and raised severe concerns about the company’s labor practices.
-80

Labor Relations and Human Rights Practices

June 28

The lawsuit accuses Teleperformance of misrepresenting working conditions and engaging in exploitative practices by exposing content moderators to disturbing material and employing union-busting tactics. This violation of labor rights reflects deeply unethical business practices that contribute to systemic oppression and abuses against workers, aligning with broader patterns of corporate complicity in authoritarian structures from an anti-fascist perspective.

Class action suit launched over Teleperformance working conditions
DEC

01

2022

Teleperformance Global Workers' Rights Agreement Anniversary
63.04

Teleperformance and UNI Global Union are celebrating the first anniversary of their landmark global agreement. The pact, initiated on December 1, 2022, has significantly improved workers' rights, health, and safety for nearly 500,000 employees across 95 countries, reinforcing strong labor practices and union engagement.
+80

Labor Relations and Human Rights Practices

March 18

Teleperformance's agreement with UNI Global Union marks a substantial positive step in enhancing labor relations and human rights practices. By committing to improved health and safety measures, facilitating union access, and ensuring stronger protection for workers, particularly content moderators, the company demonstrates ethical responsibility and alignment with international labor standards. This proactive approach contributes to a broader resistance against oppressive labor practices.

UNI Global Union and Teleperformance celebrate achievements after one year of global agreement
AUG

08

2021

Teleperformance Intrusive Home Surveillance and Labor Rights Violations
-48.37

NBC News investigation reveals that Teleperformance pressured call center workers in Colombia to accept an invasive surveillance contract that permits AI-powered monitoring, biometric data collection, and home intrusions, undermining labor rights and union efforts.
-80

Labor Relations and Human Rights Practices

March 18

Teleperformance has mandated a controversial surveillance contract for its call center workers in Colombia. The contract requires invasive home monitoring, voice analytics, and biometric data collection, creating an environment of fear and undermining basic labor rights and union organizing efforts.

Big Tech call center workers face pressure to accept home surveillance
-60

Provision of Repressive Technologies

March 18

Teleperformance leverages AI-powered surveillance technology through its TP Cloud Campus to monitor employees remotely. This technology facilitates repressive oversight by capturing extensive personal data, reflecting a troubling trend towards authoritarian control over workers.

Big Tech call center workers face pressure to accept home surveillance
APR

17

2020

OECD Complaint: Teleperformance Violates Workers' Right to a Safe Workplace
-48.49

An OECD complaint filed by a coalition of labor unions details how Teleperformance failed to protect worker safety during the COVID-19 pandemic, including reports of unsafe conditions and inadequate crisis response.
-80

Labor Relations and Human Rights Practices

March 18

Teleperformance has been accused of neglecting basic worker safety during the COVID-19 pandemic, as highlighted by an OECD complaint. Reports indicate that workers were forced into hazardous conditions, including having to sleep on floors and inadequate social distancing measures. This blatant disregard for workers' fundamental rights demonstrates unethical labor practices that contribute to broader authoritarian exploitation and corporate complicity in oppressive systems.

OECD Complaint: Teleperformance has violated workers’ right to a safe workplace during the COVID-19 pandemic