Company Directory - Concentrix Corporation
Company Details - Concentrix Corporation
Concentrix Corporation
WebsiteFremont, United States
Concentrix Corporation is a global provider of customer engagement services and technology-driven business services, offering comprehensive solutions such as customer support, business process outsourcing, and digital transformation to help companies improve their customer interactions and operational efficiency.
CCI Score
CCI Score: Concentrix Corporation
-13.31
0.01%
Latest Event
Concentrix Lobbying Profile and Its Implications for Democratic Integrity
OpenSecrets data reveals that Concentrix, through its Concentrix Solar GmbH profile, is actively engaged in lobbying activities. This raises concerns regarding the company’s potential influence over policy-making that may inadvertently support authoritarian agendas.
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ENABLER
Concentrix Corporation is currently rated as an Enabler.
Latest Events
- JAN232025
OpenSecrets data reveals that Concentrix, through its Concentrix Solar GmbH profile, is actively engaged in lobbying activities. This raises concerns regarding the company’s potential influence over policy-making that may inadvertently support authoritarian agendas.
-40
Political Contributions and Lobbying Efforts
March 18
The OpenSecrets profile for Concentrix Solar GmbH shows that the company is employing multiple lobbying firms to influence lawmakers. Such aggressive political lobbying efforts pose a risk of distorting democratic processes in favor of policies that may align with authoritarian interests. This negative rating reflects concerns from an anti-fascist perspective regarding corporate use of political influence.
- JAN012025
A Glassdoor review accuses Concentrix of severe human rights abuses including physical assault and violent conduct against employees, raising serious concerns over the company's labor practices and worker safety.
-80
Labor Relations and Human Rights Practices
March 18
An employee review on Glassdoor describes violent incidents including physical assault inside the HR office at Concentrix. This alarming account highlights potential systemic failures in upholding labor rights and worker safety, contributing to broader concerns about corporate complicity in human rights abuses.
- DEC162024
The PBS report highlights a broader trend among major companies' CEOs, including potentially Concentrix, who appear to be seeking personal relationships with President Trump. This behavior aligns with executive political engagement that can undermine democratic accountability and support authoritarian practices.
-70
Executive Political Engagement
March 26
The article from PBS details how CEOs of major companies are actively courting President Trump, a move that reflects an alignment with authoritarian tendencies. Given Concentrix's status as a major company, its executives' similar engagement in building personal relationships with Trump can be interpreted as politically complicit behavior that undermines democratic norms.
How CEOs of major companies are trying to gain favor with Trump
- OCT152024
Concentrix Corporation has been implicated in a National Labor Relations Board case alleging interference with employee rights, including suppression of union activities and wage discussions, raising concerns over its labor practices and ethical treatment of workers.
-50
Labor Relations and Human Rights Practices
March 26
The NLRB documentation indicates allegations that Concentrix Corporation interfered with employee rights, which compromises labor standards and fair treatment of workers. This event is a significant red flag regarding the company's adherence to labor rights, aligning with broader concerns about corporate complicity in authoritarian practices by undermining worker protections.
- OCT082024
The 2023 Vigilance Plan highlights Concentrix's commitment to ethical business practices. It details robust measures regarding labor relations, human rights, and responsible supply chain management, reinforcing the company's focus on transparency, DEI, and sustainability.
+80
Labor Relations and Human Rights Practices
March 18
The Vigilance Plan outlines comprehensive policies on labor relations and human rights. Concentrix demonstrates strong commitments through updated Codes of Conduct, DEI initiatives, and robust whistleblowing mechanisms, ensuring a protective and ethical work environment.
+70
Supply Chain Ethics
March 18
The plan includes detailed measures on supply chain ethics including supplier due diligence, a Supplier Code of Conduct, and initiatives aimed at sustainability. These practices reduce risks associated with unethical sourcing and contribute positively to the overall ethical responsibility of the company.
- SEP192024
Concentrix Corporation has published a comprehensive Human Rights Policy outlining its commitment to humane workplace practices, robust labor rights, and ethical supply chain management. The policy emphasizes free choice in employment, opposition to forced labor, stringent supplier standards, and a focus on diversity, equity, inclusion, and belonging, which works against authoritarian practices.
+90
Labor Relations and Human Rights Practices
March 26
The Human Rights Policy robustly addresses labor practices by ensuring safe working conditions, fair labor compensation, freedom of association, and zero tolerance for forced labor or modern slavery. This strong internal commitment promotes ethical labor relations and stands firmly against oppressive work practices.
+85
Supply Chain Ethics
March 26
The policy extends its ethical commitments to third-party vendors by enforcing supplier compliance with modern slavery laws and ethical labor practices. This proactive approach in managing its supply chain minimizes the risk of forced or bonded labor, reflecting a strong stance against corporate complicity in oppressive systems.
- AUG302024
An employee review on Glassdoor reports serious labor rights abuses at Concentrix, including physical assault and racist remarks. These allegations point to a toxic work environment where worker safety and dignity are compromised, potentially enabling conditions that support authoritarian practices.
-60
Labor Relations and Human Rights Practices
March 26
The employee review details severe allegations of labor rights violations including physical abuse and racist remarks. Such behavior undermines worker safety and dignity and fosters a work environment that may implicitly support authoritarian practices by normalizing harsh, exploitative treatment of workers.
Concentrix - Huge human rights violation. Beaten inside the office and ...
- APR192024
Concentrix released their Modern Slavery Statement, demonstrating strong commitments to ethical labor practices, human rights, and a rigorous supply chain validation process to prevent modern slavery.
+85
Labor Relations and Human Rights Practices
March 18
Concentrix's Modern Slavery Statement outlines comprehensive human rights policies including mandatory COEBC training, strict adherence to ethical standards, and robust human rights protocols for employees. This demonstrates a strong commitment to protecting worker rights and aligning with international labor practices.
+80
Supply Chain Ethics
March 18
The statement details a proactive approach towards ensuring ethical supply chain practices by piloting a rigorous validation process for suppliers, enforcing adherence to a Supplier Code of Conduct, and engaging in continuous risk assessment. These measures underscore Concentrix's commitment to ethical sourcing and prevention of modern slavery within its supply chains.
- SEP232020
Concentrix's role as a subcontractor for NHS Test and Trace has drawn severe criticism due to its history of mishandling government contracts and internal misconduct, raising questions over its ethical business practices and its impact on essential public services.
- SEP102019
Following an investigation that revealed call centre employees mocking fraud victims and misleading practices at the Action Fraud centre, government officials have intervened to block Concentrix from future public sector contracts. The controversy also recalls a previously terminated HMRC contract due to similar ethical failings.
-40
Public and Political Behavior
March 26
Government officials cited concerns over Concentrix’s conduct in handling public service contracts. The case of mismanagement at the Action Fraud call centre, including mocking and misleading fraud victims, has raised serious questions about the firm’s commitment to ethical public engagement.
Government will 'make sure' Concentrix gets no more public contracts
-80
Business Practices and Ethical Responsibility
March 26
Reports indicate that Concentrix employees engaged in degrading practices including calling fraud victims 'morons', misleading call handlers, and failing to investigate numerous cases. Such unethical business practices not only damaged customer trust but also led to the termination of a significant HMRC contract, reflecting deep business responsibility failings.
Government will 'make sure' Concentrix gets no more public contracts
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