Atento

Atento is an outsourcing partner of Tech Mahindra, collaborating to deliver end-to-end business transformation solutions leveraging Generative AI technologies.

CCI Score

-64.29

0.04% April 18

Latest Event

Investigation into Labor Rights Violations at Atento Servicios

Mexico's government investigation into Atento Servicios revealed significant shortcomings in labor practices, notably violations of freedom of association and collective bargaining rights. Although the company took remedial measures—including reinstating workers and conducting training sessions—the initial findings raise serious concerns about their commitment to labor rights.

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Atento is currently rated as an Architect.

-60 to -100 CCI Score

Companies in this category are instrumental in designing and executing authoritarian rule. They actively create and implement frameworks that sustain oppressive policies, wielding considerable influence in shaping autocratic systems.

Latest Events

APR

06

2024

Investigation into Labor Rights Violations at Atento Servicios
-54.11

Mexico's government investigation into Atento Servicios revealed significant shortcomings in labor practices, notably violations of freedom of association and collective bargaining rights. Although the company took remedial measures—including reinstating workers and conducting training sessions—the initial findings raise serious concerns about their commitment to labor rights.
-60

Labor Relations and Human Rights Practices

March 18

The investigation uncovered that Atento Servicios had engaged in practices that violated fundamental labor rights, such as freedom of association and collective bargaining, which are essential for protecting workers from oppressive management practices. While remedial steps were implemented under government pressure, the fact that such violations occurred results in a negative score in the Business Practices and Ethical Responsibility domain.

Mexico Wraps Up Atento Servicios Investigation
JAN

19

2024

US finds 'egregious' labor rights violations at Atento centers in Mexico
-70.63

A US government investigation revealed egregious labor rights violations at Atento call centers in Mexico's Hidalgo state, including retaliation against union organizing and interference in union activities.
-80

Labor Relations and Human Rights Practices

March 18

The US government investigation and union petition have exposed serious labor rights violations at Atento centers, including unlawful termination of workers involved in union organizing and interference with union activities. This behavior reflects a severe disregard for labor rights and ethical practices, contributing negatively to the rise of authoritarian practices by undermining workers' ability to organize and advocate for themselves.

US finds 'egregious' labor rights denials at Atento centers in Mexico
JAN

19

2024

Atento Probed Over Union Busting Allegations
-61.79

Atento, an outsourcing partner, is under investigation by US and Mexican authorities over allegations of union busting at its Hidalgo delivery center. The credible evidence revealed by the USTR indicates that management may have interfered with workers' rights to organize, raising serious concerns about the company’s labor practices and its broader ethical responsibilities.
-70

Labor Relations and Human Rights Practices

March 18

Investigations have revealed credible evidence of union busting at Atento’s Mexican facility, where workers were denied the right to choose their union representation. This not only violates labor rights but also contributes to oppressive working conditions that align with authoritarian business practices. Such practices undermine collective bargaining and increase corporate complicity in suppressing workers' rights.

Breakdown: Atento Probed by US & Mexico Over Union Busting Claims
JAN

19

2024

Allegations of Worker Rights Violations at Atento
-70.61

The US Trade Representative has initiated a review into Atento following allegations that the company interfered with union activities and retaliated against workers who supported unionization efforts at its facilities in Pachuca, Hidalgo, as detailed in a recent press release.
-80

Labor Relations and Human Rights Practices

March 18

Allegations that Atento interfered in union activities and unjustly dismissed workers for supporting unionization indicate significant violations of labor rights. This behavior undermines workers' ability to organize and is indicative of practices that align with authoritarian suppression of labor movements. The invocation of the Rapid Response Labor Mechanism by the US Trade Representative serves as an official acknowledgment of these issues, thus warranting a strongly negative score in the labor relations category.

United States Seeks Mexico's Review of Alleged Denial of Workers’ Rights at Atento Servicios, S.A. de C.V.