Company Directory - Call Center Companies
Company Details - Call Center Companies
Call Center Companies
Call center companies provide various customer service solutions, including inbound and outbound support, telemarketing, and technical assistance. However, some organizations in this sector have been identified as fraudulent, engaging in scams such as fake investment schemes and digital arrest scams that exploit consumers and illegitimately extract money.
CCI Score
CCI Score: Call Center Companies
-49.90
0.02%
Latest Event
Fraudulent Call Center Recruitment in Cyber Trafficking Scheme
An investigation revealed that fraudulent call center companies, including those associated with 'Call Center Companies', lured job aspirants through deceptive recruitment practices that resulted in trafficking Indian nationals into Myanmar for forced involvement in cyber fraud schemes.
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QUISLING
Call Center Companies is currently rated as a Quisling.
Latest Events
- APR112025
An investigation revealed that fraudulent call center companies, including those associated with 'Call Center Companies', lured job aspirants through deceptive recruitment practices that resulted in trafficking Indian nationals into Myanmar for forced involvement in cyber fraud schemes.
- MAY102024
Senator Cortez Masto and co-sponsors reintroduced the United States Call Center Worker and Consumer Protection Act to defend domestic call center jobs and safeguard consumer data, criticizing companies for shifting operations overseas.
-40
Public and Political Behavior
April 11
The legislation publicly targets call center companies for outsourcing U.S. jobs, thereby undermining local employment and political accountability, which aligns negatively with progressive, worker-supportive values.
-35
Business Practices and Ethical Responsibility
April 11
The act criticizes unethical business practices in the call center sector that involve outsourcing jobs overseas, which undermines labor rights and consumer data protection, reflecting negatively on corporate ethical responsibility.
-20
Technology and Services Impact
April 11
Concerns over consumer data security are highlighted by the legislation, as outsourcing operations may dilute accountability and proper technological safeguards, posing risks to data privacy.
-10
Economic and Structural Influence
April 11
The trend of outsourcing undermines the domestic economic structure, leading to job losses and diminished local market influence, which has broader negative implications for community stability.
- AUG092021
An NBC News investigation reported that call center workers in Colombia serving major clients like Apple are being coerced into signing contracts that allow intrusive home surveillance, including AI-powered camera monitoring, biometric data collection, and even potential polygraph tests, under the threat of job loss.
-80
Labor Relations and Human Rights Practices
April 11
The article details severe violations of labor rights where employees are forced into agreeing to invasive surveillance measures in their homes, including the collection of biometric and family data, which undermines their privacy and worker rights.
-60
Provision of Repressive Technologies
April 11
The enforced use of AI-powered video analysis and home-installed surveillance cameras represents a deployment of repressive technology that deeply infringes on employee privacy and supports an authoritarian approach to workplace monitoring.
- AUG082021
An NBC News investigation reveals that Teleperformance, one of the world’s largest call center companies, is enforcing an invasive home surveillance policy on its Colombian workforce. Workers have been pressured to sign contracts permitting installation of AI-powered cameras and biometric data collection in their homes, which infringes on personal privacy and undermines labor rights. Additionally, the use of repressive surveillance technologies exacerbates concerns over workers' rights and oppressive monitoring conditions.
-80
Labor Relations and Human Rights Practices
April 11
The enforced home surveillance and coercion for contract sign-off highlight severe violations of labor rights and personal privacy. Workers face threats of job loss if they refuse invasive monitoring that captures not only their activities but also data on their family members, including minors.
Big Tech call center workers face pressure to accept home surveillance
-70
Provision of Repressive Technologies
April 11
The contract mandates the use of AI-powered surveillance, including remote camera feeds and biometric data collection, which constitutes the provision of repressive technology. Such measures are intrusive, undermine personal privacy, and contribute to an authoritarian work environment.
Big Tech call center workers face pressure to accept home surveillance
- AUG312020
A federal court in Washington ruled that several call center companies, including Xerox Business Services LLC, Livebridge Inc., and Affiliated Computer Services Inc., cannot avoid a wage class action lawsuit alleging that their achievement based compensation system violates minimum wage laws, potentially depriving workers of due pay.
-70
Labor Relations and Human Rights Practices
April 11
The court ruling exposes exploitative labor practices by forcing companies to address widespread wage issues. The alleged use of an 'achievement based compensation' system, which violated minimum wage laws, underscores a disregard for worker rights and fair labor standards.
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