Zomato, in its submission to the Committee on Digital Competition Law, warned that adopting a blanket ex-ante regulatory regime modeled on the EU's Digital Markets Act could stifle innovation and burden India's developing economy. The company argued for a more flexible regulatory framework that would protect startups and maintain market dynamism, thereby resisting overly prescriptive government controls.

In response to a petition signed by restaurant owners calling for a government investigation into allegations that the company’s practices were harming the Prime Minister's broader initiatives, Zomato has issued a denial, asserting that its platform has driven two‐fold growth for its restaurant partners.

Zomato's ESG Factsheet FY23, externally assured by Ernst & Young, details the company’s comprehensive sustainability initiatives including robust diversity, equity and inclusion policies, strong grievance redressal mechanisms, and proactive labor rights measures. These initiatives underscore Zomato’s commitment to ethical business practices and responsible corporate governance, bolstering its record on worker rights and supporting marginalized groups.

In May 2017, Zomato reported a significant security breach where data from 17 million users, including email addresses and hashed passwords, was stolen from its database. The breach was attributed to a compromised employee development account, prompting immediate remedial measures such as mandatory password resets and enhanced security protocols.