During a coordinated 48-hour national strike across 60 Brazilian cities, delivery workers protested and occupied areas near iFood headquarters in Osasco following the company's refusal to meet their demands for a higher minimum rate per ride and improved working conditions. The protest, marked by police-mediated entry into the building and heated discussions over meeting protocols, highlights the company’s dismissive stance toward labor rights.

In response to government proposals for enhanced labour protections, Brazil’s Labor Minister Luiz Inácio Lula da Silva criticized iFood for its alleged refusal to engage in negotiations over a new bill affecting delivery workers. iFood has issued a response clarifying its stance, amidst concerns that food delivery workers are being excluded from protections granted to ride-hailing drivers.

Delivery drivers in Brazil have accused iFood of maintaining unsafe working conditions, paying wages that do not cover living costs, and using algorithmic controls to block union organization. The allegations detail stalled negotiations with workers and practices that undermine democratic rights, as well as a failure to provide adequate support and safety measures.

In response to pressure from Brazilian authorities following investigations that revealed the use of advertising agencies to falsify social media profiles and infiltrate courier protests, iFood signed a conduct adjustment term on 11 July 2023. This agreement commits the company to implement measures aimed at improving labor rights and ensuring transparency regarding workers’ conditions.

Under pressure from Brazil’s Public and Labor Ministries, iFood signed a conduct adjustment term committing to improved labor rights for its couriers. The agreement includes measures such as investing in research on working conditions, launching a public campaign to promote transparency and the right to information, and establishing an internal human rights compliance program.

An investigation reveals that a significant portion (25%) of iFood's delivery drivers are subcontracted through third-party companies, where workers report being forced to work excessive hours, raising serious concerns about labor rights and exploitation.

iFood is facing a potential R$10 million fine plus additional penalties of R$10,000 per unregistered delivery worker for failing to comply with Brazil’s labor laws. The case, involving a public civil lawsuit filed by the Public Ministry of Labour (MPT) and a hearing in November 2021 at the 14th panel of the Regional Labour Court (TRT-2) in São Paulo, highlights concerns over the platform's labor practices and the classification of delivery workers.