Company Directory - Grubhub
Company Details - Grubhub
Grubhub
WebsiteChicago, United States
Grubhub is an online and mobile food ordering and delivery service based in the United States. The platform connects diners with local restaurants, allowing users to order food online through their app or website. Grubhub offers a range of cuisines from various local eateries, delivering meals directly to customers' doorsteps.
CCI Score
CCI Score: Grubhub
-56.81
0.03%
Latest Event
Grubhub Settlement Over Deceptive Practices
Grubhub agreed to pay $25 million to settle federal claims that it deceived diners, drivers, and restaurants. The lawsuit revealed that the company misrepresented driver earnings, hid additional fees behind low advertised delivery fees, and added restaurants without their consent to bolster its service, raising concerns about its ethical business and labor practices.
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QUISLING
Grubhub is currently rated as a Quisling.
Latest Events
- DEC172024
Grubhub agreed to pay $25 million to settle federal claims that it deceived diners, drivers, and restaurants. The lawsuit revealed that the company misrepresented driver earnings, hid additional fees behind low advertised delivery fees, and added restaurants without their consent to bolster its service, raising concerns about its ethical business and labor practices.
-70
Labor Relations and Human Rights Practices
March 31
The investigation uncovered that Grubhub promoted unrealistic and misleading driver earnings claims (advertising $26/hour while the median pay was only $11/hour) which exploits workers and undermines fair labor practices. This deception has significant negative implications for labor rights.
Grubhub to pay $25 million to settle claims of deceiving diners, drivers, restaurants
-60
Business Practices and Ethical Responsibility
March 31
Grubhub's business practices were found to include misleading advertising of fees, unauthorized inclusion of restaurants, and misrepresentation of subscription benefits. Such deceptive practices reflect a disregard for ethical responsibility and consumer rights.
Grubhub to pay $25 million to settle claims of deceiving diners, drivers, restaurants
- DEC172024
Grubhub has agreed to pay $25 million to settle charges by the FTC and the Illinois Attorney General that it misled customers about delivery costs and drivers about their earnings, and falsely advertised unaffiliated restaurants on its platform, prompting required changes to its business practices.
-70
Business Practices and Ethical Responsibility
March 31
The settlement arises from Grubhub's deceptive business practices, including misleading customers on delivery fees and inflating driver pay expectations, as well as false advertising regarding restaurant affiliations. These practices undermine consumer trust and worker transparency, highlighting unethical behavior that aligns with broader concerns of corporate complicity in exploiting and deceiving vulnerable groups.
- DEC172024
Grubhub will pay $25 million to settle an FTC lawsuit alleging that the company deceived diners about delivery costs, misrepresented driver earnings, and listed unaffiliated restaurants without permission, causing harm to consumers, workers, and small businesses. Under the settlement, Grubhub must remove surprise fees, increase transparency, and adjust its platform practices.
-70
Business Practices and Ethical Responsibility
March 31
The FTC complaint outlines multiple deceptive business practices that not only misled consumers by adding hidden fees but also harmed the reputation and earnings of restaurants, reflecting unethical business conduct. This negatively impacts ethical responsibility and fairness in the marketplace.
FTC: Grubhub to pay $25 million for harmful practices against diners, workers
-50
Labor Relations and Human Rights Practices
March 31
The settlement also highlights issues in labor relations, where Grubhub misinformed its drivers about earnings, undermining worker rights and contributing to unsafe labor practices. This practice reinforces harmful business practices that exploit the workforce.
FTC: Grubhub to pay $25 million for harmful practices against diners, workers
- DEC172024
Grubhub reached a settlement with the U.S. Federal Trade Commission and Illinois Attorney General Kwame Raoul by agreeing to pay $25 million over allegations of misleading customers about order fees, adding restaurants to its platform without their consent, and misrepresenting driver pay.
-50
Business Practices and Ethical Responsibility
March 31
Grubhub's settlement arises from deceptive business practices including hiding fees, adding restaurants without consent, and blocking customer gift card balances. These actions undermine consumer trust and represent an unethical approach to business, negatively impacting stakeholders.
Grubhub to pay $25 million for misleading customers, restaurants, drivers
-30
Labor Relations and Human Rights Practices
March 31
The allegations include misleading drivers about their potential earnings, falsely promoting high pay rates that only a small fraction of drivers actually achieve. This undermines fair labor practices and transparency in worker compensation.
Grubhub to pay $25 million for misleading customers, restaurants, drivers
- DEC172024
Grubhub will pay $25M to settle allegations of deceptive business practices by misleading customers on delivery fees and subscription benefits, deceiving drivers about earnings, and listing restaurants without their consent, as investigated by the Illinois Attorney General and the FTC.
-70
Business Practices and Ethical Responsibility
March 31
The settlement follows findings that Grubhub engaged in intentionally deceptive practices that harmed consumers, drivers, and restaurant partners. Such unethical business practices reflect a disregard for accountability and transparency, which is concerning from an anti-fascist perspective as it undermines community trust and fair market practices.
Grubhub to pay $25M in deceptive practices settlement with Illinois attorney general and the FTC
- DEC172024
Grubhub agreed to pay $25 million to settle charges brought by the FTC and Illinois Attorney General. The settlement addresses a range of deceptive practices, including misleading delivery cost disclosures, blocking consumer accounts, misrepresenting driver earnings, and listing unaffiliated restaurants without consent. The action mandates that Grubhub implement significant operational changes to ensure transparency in pricing, fair treatment of drivers, and proper consent from restaurants.
-70
Business Practices and Ethical Responsibility
March 31
Grubhub’s deceptive practices—such as hiding true delivery costs, bundling fees under misleading labels, and misrepresenting driver earnings—directly harm consumers, drivers, and restaurant partners. The forced settlement underscores unethical business practices that prioritize rapid growth over transparency and fairness.
-50
Labor Relations and Human Rights Practices
March 31
The actions against Grubhub highlight deceptive advertising of driver earnings, misleading potential recruits with inflated pay rates, and practices that compromise fair labor standards. This unethical treatment of workers contributes to broader concerns over labor rights.
- DEC172024
Grubhub has agreed to pay $25 million to settle claims from the Federal Trade Commission and Illinois Attorney General regarding deceptive practices. The allegations include misleading customers about delivery fees, listing restaurants without consent, and misrepresenting driver earnings, which adversely impacted consumers, restaurants, and gig workers.
-50
Business Practices and Ethical Responsibility
March 31
The settlement stems from a multiyear investigation that uncovered unethical business practices including misleading advertising on delivery costs and service fees, which undermines consumer trust and fair market practices.
Grubhub agrees to pay $25 million to settle claims it misled customers, restaurants and drivers
-30
Labor Relations and Human Rights Practices
March 31
Grubhub's practice of advertising inflated driver earnings, which significantly misrepresented actual median pay, has harmed gig workers' expectations and contributed to precarious labor conditions.
Grubhub agrees to pay $25 million to settle claims it misled customers, restaurants and drivers
- DEC172024
Grubhub reached a $25M settlement with Illinois Attorney General and the FTC following a multi-year investigation into deceptive business practices that misled consumers, drivers, and restaurants. As part of the settlement, the company must disclose all delivery fees, provide drivers with clear proof of potential earnings, and remove unaffiliated restaurants from its platform.
-70
Business Practices and Ethical Responsibility
March 31
The settlement follows a prolonged investigation that found Grubhub engaged in deceptive practices undermining ethical business standards by misleading consumers, drivers, and restaurant partners. This conduct reflects poorly on the company's commitment to ethical responsibility, harming multiple stakeholders and marginalized groups.
Grubhub reaches $25M settlement for 'deceptive practices,' Illinois AG, FTC say
-60
Labor Relations and Human Rights Practices
March 31
The investigation revealed that drivers were misled about their earnings, with promises that were not met in reality. This deceptive practice adversely impacted worker rights and income stability, exacerbating economic vulnerabilities among lower-wage workers.
Grubhub reaches $25M settlement for 'deceptive practices,' Illinois AG, FTC say
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Corporate Financials
- Revenue
- 2021
- $2.17B
Employees: 3,000
Industries
- 488510
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- 541613
- Marketing Consulting Services
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- Full-Service Restaurants
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