Firstsource Solutions Limited

Mumbai, India

Firstsource Solutions Limited is a leading provider of business process outsourcing (BPO) services, offering end-to-end outsourcing solutions across industries such as banking, financial services, telecommunications, and healthcare. The company focuses on enhancing operational efficiency, customer lifecycle management, and business process transformation for its clients.

CCI Score

12.26

April 18

Latest Event

Business Responsibility and Sustainability Report Disclosure

Firstsource Solutions Limited has published a comprehensive Business Responsibility and Sustainability Report detailing extensive practices in ethical governance, robust labor and human rights standards, sustainable supply chain measures, and responsible stakeholder engagement. These disclosures demonstrate the company’s commitment to transparency, environmental stewardship, and social responsibility, which stand in opposition to authoritarian practices.

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SABOTEUR

Firstsource Solutions Limited is currently rated as a Saboteur.

+10 to +24 CCI Score

Companies in this bracket take more subtle actions to undermine authoritarian practices. They might implement internal policies or support reforms that quietly weaken oppressive systems, contributing to change in less overt ways.

Latest Events

NOV

01

2024

Business Responsibility and Sustainability Report Disclosure
65.00

Firstsource Solutions Limited has published a comprehensive Business Responsibility and Sustainability Report detailing extensive practices in ethical governance, robust labor and human rights standards, sustainable supply chain measures, and responsible stakeholder engagement. These disclosures demonstrate the company’s commitment to transparency, environmental stewardship, and social responsibility, which stand in opposition to authoritarian practices.
OCT

01

2023

Call Centre Workers Protest Over Redundancies
-51.39

Call centre employees in the UK protested against planned redundancies affecting up to 200 workers at Firstsource Solutions, demanding enhanced redundancy packages and fair treatment, raising concerns about the company's labor practices.
-60

Labor Relations and Human Rights Practices

October 1

In the UK, call centre workers protested against planned redundancies affecting up to 200 employees, highlighting significant issues in labor relations and human rights practices. The protest demonstrates dissatisfaction with the company's approach to handling worker redundancies and raises broader concerns about fair treatment and worker rights, which aligns with authoritarian practices that undermine workers' stability.

UK: Firstsource Solutions call centre workers protest redundancies of up to 200 workers
AUG

21

2012

Adoption of Global Ethics Policy
23.18

Firstsource Solutions Limited formalized its commitment to ethical business practices and political impartiality by adopting a comprehensive Global Ethics Policy. The policy prohibits unethical practices such as bribery and improper political contributions, while emphasizing legal compliance, fair competition, and integrity in stakeholder relations.
+80

Public and Political Behavior

March 18

The Global Ethics Policy explicitly prohibits direct or indirect payments, bribes, and any political donations to governmental officials or political parties. This demonstrates Firstsource's commitment to keeping its political activities transparent and free from undue influence, which is a positive indicator under Public and Political Behavior.

Global Ethics Policy
+85

Business Practices and Ethical Responsibility

March 18

The comprehensive nature of the Global Ethics Policy illustrates Firstsource's robust commitment to ethical business practices. It addresses fair competition, conflict of interest avoidance, and strict adherence to legal and regulatory compliance, which collectively foster a responsible business environment that actively resists unethical corporate practices.

Global Ethics Policy