Taj Mahal Palace Hotel

Mumbai, India

An iconic hotel in Mumbai known for its architectural heritage and luxury. It has been a symbol of Mumbai's rich history since it opened its doors in 1903, offering world-class hospitality and services.

CCI Score

4.43

May 3

Latest Event

Taj Hotels Issues Statement on Compliance Following Allegations

In response to allegations raised in a recent report by The Wire, Indian Hotels Company Ltd, the parent of Taj Mahal Palace Hotel, issued a statement asserting that the company pursues development opportunities strictly in compliance with prevailing policies and regulations. The statement, released on June 17, 2024, emphasizes adherence to legal and regulatory frameworks, though it provides little detail on proactive measures to address underlying human rights concerns.

Take Action

So what can you do? Support Taj Mahal Palace Hotel by shopping, spreading the word, or offering your support.

Shop Alternatives SEE ALL: Unicontinental Mumbai

Hotel Naaz

Riu Republica
Use Your Voice OTHER TOOLS
Investigate
Share the Score SUPPORT CCI

OBJECTOR

Taj Mahal Palace Hotel is currently rated as an Objector.

0 to +9 CCI Score

These companies deliberately avoid direct involvement with authoritarian practices. While they do not actively challenge oppressive regimes, they maintain a neutral stance to ensure they are not complicit in supporting such systems.

Latest Events

JUN

17

2024

Taj Hotels Issues Statement on Compliance Following Allegations
4.58

In response to allegations raised in a recent report by The Wire, Indian Hotels Company Ltd, the parent of Taj Mahal Palace Hotel, issued a statement asserting that the company pursues development opportunities strictly in compliance with prevailing policies and regulations. The statement, released on June 17, 2024, emphasizes adherence to legal and regulatory frameworks, though it provides little detail on proactive measures to address underlying human rights concerns.
+5

Business Practices and Ethical Responsibility

April 20

The company's response centers on a declaration of compliance with regulations, suggesting a commitment to standard business practices. While this is a neutral stance that does not explicitly support authoritarian policies, the generic nature of the statement—with its lack of proactive measures to address human rights concerns—yields only a modest positive score from an anti-fascist perspective.

Taj Hotels's response - Business & Human Rights Resource Centre
DEC

30

2020

Waiver Controversy Raises Concerns of Corporate Preferential Treatment
-25.91

The Brihanmumbai Municipal Corporation's proposal to waive over Rs 9 crore owed by Taj Mahal Palace Hotel for using public road space, coupled with political opposition from multiple parties, has ignited a debate over corporate practices and potential regulatory capture. Although the hotel maintains it follows all security and regulatory directives, the waiver has raised concerns about undue benefit and public accountability.
-40

Business Practices and Ethical Responsibility

April 20

The proposal to waive a significant outstanding payment highlights a business practice that risks favoring corporate interests over public financial accountability. The hospitality giant's position in this controversy—benefiting from a waiver that critics argue is unjustified compared to relief measures offered to common citizens—suggests a troubling lapse in ethical responsibility.

Opposition in BMC objects to Rs 9-crore waiver to Mumbai’s Hotel Taj Mahal Palace
-40

Regulatory Capture

April 20

The waiver can be seen as an example of regulatory capture, where corporate interests may unduly influence or benefit from relaxed enforcement of public financial obligations. This decision provides a financial advantage to the hotel and undermines the principle of equal treatment under civic regulations, reinforcing structural imbalances.

Opposition in BMC objects to Rs 9-crore waiver to Mumbai’s Hotel Taj Mahal Palace
NOV

26

2008

Empowering HR Practices at Taj Mahal Palace Hotel
13.52

Following the 26/11 Mumbai attack, research highlighted the hotel's unique HR practices, including recruitment for character, comprehensive training, and real-time recognition, which empowered employees to act heroically in crisis situations.
+70

Labor Relations and Human Rights Practices

April 20

The article outlines Taj Mahal Palace Hotel's exceptional HR policies that recruit for character and emphasize empowerment, training, and real-time rewards. These practices helped foster a culture where employees demonstrated heroism during the 26/11 attack, reflecting robust labor relations and human rights practices. Such an approach is counter to authoritarian management models and supports worker empowerment.

26/11 Mumbai attack: HR practices converted ordinary Taj employees into heroes - The Economic Times
NOV

26

2008

Taj Hotel's Empowering HR and Crisis Response During 26/11 Attack
16.42

The article details how the Taj Mahal Palace Hotel’s unique HR practices—including recruiting from smaller cities, extended training programs, and an emphasis on customer-centric values—enabled its staff to take decisive action during the 26/11 terrorist crisis, ultimately saving many guest lives.
+85

Labor Relations and Human Rights Practices

April 20

Taj Hotel’s HR system, which emphasizes values like respect for elders and thorough training, empowered employees to act autonomously and decisively during the crisis. This prioritization of ethical labor practices and employee empowerment reflects a positive, progressive approach that supports worker rights and community safety.

How Taj Hotel's HR found 26/11 heroes - Hindustan Times
NOV

26

2008

Taj Employees Heroically Save Guests in 2008 Terrorist Attack
13.52

During the November 26, 2008 terrorist attack at the Taj Mahal Palace Hotel in Mumbai, employees risked and sacrificed their lives to save guests. A Harvard Business School case study highlighted that the hotel's strong customer-centric culture and familial employee relations inspired such extraordinary commitment, showcasing progressive labor values in a crisis.
+70

Labor Relations and Human Rights Practices

April 20

The heroic actions of the employees during the terrorist attack reflect an exceptional commitment fostered by the hotel’s progressive and human-centric labor practices. This demonstrated employee dedication suggests strong, supportive management and a culture that values human life and community over profit, aligning with positive labor relations and human rights practices.

Why Taj Employees Offered Their Lives to Save Guests During Terrorist Attack