Between 2013 and 2018, SITA violated US sanctions by knowingly providing IT and telecommunications services to Iranian airlines designated as 'specially designated global terrorists' (SDGTs). The company was fined nearly US$8 million and later implemented remedial measures to improve its sanctions compliance program.

On October 18, 2023, Minister Mondli Gungubele urged both SITA and the union representing its workers to resolve a deadlock in wage negotiations that led to announced strike action by the Public Servants Association. The incident raises concerns over the company's labor relations and commitment to fair wage practices.

On October 18, 2023, SITA faced a wage deadlock with its union as strike action was announced by members of the Public Servants Association (PSA). Minister Mondli Gungubele called on both parties to resolve the dispute amicably to avoid negative impacts on service delivery, highlighting ongoing challenges in labor relations.

Amid a prolonged labor dispute with the Public Servants Association, SITA's final improved salary offers (ranging from 4.5% to 5%) were rejected by the union, which is demanding a 7.5% increase. The standoff has led to a full-blown strike and prompted the activation of business continuity plans to mitigate service disruption to government ICT services.

SITA agreed to pay USD7,829,640 to settle potential sanctions violations from providing services to airlines in Iran, Iraq, and Syria designated as Specially Designated Global Terrorists (SDGT) by OFAC between 2013 and 2018. The settlement, announced following an OFAC investigation and dated February 26, comes alongside remedial compliance measures implemented by the company.

SITA experienced a significant cyber attack that compromised sensitive passenger data from Air India and other airlines in the Star Alliance network. The breach, first signaled on 25 February 2021, raised serious concerns over SITA’s supply chain security and the reliability of its technology infrastructure in protecting critical airline data.

SITA, a Swiss global IT services provider for the air transport industry, reached a $7.8M settlement with OFAC after its U.S.-based computing resources were used to provide services to airlines linked to Iranian and Syrian entities under terrorism sanctions. This incident highlights SITA’s non-compliance with international sanctions regulations due to its routing of services through U.S. servers.

SITA settled for a $7.8 million civil penalty for 9,256 violations of the Global Terrorism Sanctions Regulations. The investigation revealed that the company provided critical telecommunications services and software to airlines designated as specially designated global terrorists, despite known sanctions risks. In response, SITA implemented several remedial measures including establishing compliance boards, enhancing training, and updating risk assessments.

SITA, a Swiss ICT service provider, agreed to pay nearly $8 million to settle potential civil liability with the US OFAC for providing services to airlines designated under US sanctions laws. The enforcement action highlighted deficiencies in SITA's risk-based compliance program despite subsequent remedial organizational enhancements.

SITA, a Swiss telecommunications company serving the air transport industry, was assessed a $7.8 million civil penalty by OFAC for violating the Global Terrorism Sanctions Regulations. The investigation revealed that from April 2013 to February 2018, SITA knowingly provided commercial services and U.S.-origin software, including TBM, Maestro, and WorldTracer, to several airlines designated as specially designated global terrorists. Although SITA later implemented remedial measures including compliance board setups and enhanced sanctions training, its continued provision of services to these airlines contributed to undermining U.S. foreign policy objectives.