Post Office Limited has paid over £600m in public funds to extend its contract with Fujitsu for the problematic Horizon IT system. Despite longstanding warnings about the system's flaws and its role in wrongful prosecutions of sub-postmasters, the government-owned entity remains locked into the arrangement, reflecting problematic business practices and political decision-making.

Business Secretary Jonathan Reynolds acknowledged that a problematic corporate culture lies at the heart of the Horizon scandal at Post Office, contributing to delayed and insufficient compensation for subpostmasters, while signalling intentions for reform through increased redress efforts.

Post Office Limited deployed the Horizon computerized system despite known defects, resulting in incorrect account shortfalls that forced sub-postmasters to cover non-existent losses, leading to wrongful prosecutions, severe financial hardship, and even suicides. The company's decision to maintain a flawed system to protect its revenue highlights a clear disregard for the rights and welfare of its key stakeholders.

Post Office Limited participated in a mediation session and issued a joint statement confirming its commitment to reset its relationship with postmasters. The company improved its board structure by including two non‐executive director postmasters nominated and elected by postmasters, as discussed in a UK Parliament debate, signaling steps toward transparency and accountability in response to past compensation and management issues.

In response to the longstanding Horizon IT scandal that led to wrongful prosecutions of postmasters, the government introduced the Post Office (Horizon System) Compensation Bill on 29 November 2023. This legislation builds on a previous step in September 2023, when Post Office Limited offered an upfront compensation of £600,000 to affected postmasters, aiming to redress severe injustices.

Following decades of wrongful convictions linked to a faulty IT system at Post Office Limited, the UK government has offered compensation of £600,000 per wrongly convicted worker. The incident highlights long-standing failures in labor practices and system accountability, which led to severe harm against workers.

An inquiry revealed that Post Office routinely fired permanent IT staff and rehired them as contractors at significantly inflated rates. Company executives were aware of the practice but failed to intervene, raising serious concerns over labor relations and ethical management.

The article details how Post Office Limited repeatedly withheld information regarding known software bugs in its Horizon system, which led to wrongful prosecutions and severe personal consequences for sub-postmasters. The failures in disclosing errors, mismanagement of technical evidence, and abuse of the disclosure process have raised serious concerns about the company's ethical practices and its impact on public trust in the judicial system.

A 2019 High Court judgment exposed that Post Office Limited had wrongfully prosecuted hundreds of postmasters based on the known flaws in its Horizon accounting system, resulting in wrongful convictions, forced repayments, and taxpayer-funded compensation estimated at around £2bn. This case highlights severe corporate misconduct impacting vulnerable workers and communities.