Corporate Complicity Index
CCI

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Company Directory - Paymentus

Company Details - Paymentus

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Paymentus

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Paymentus is a leading provider of electronic bill payment solutions, offering innovative, secure, and flexible payment processing services for utilities, government agencies, and other organizations. The company’s digital platforms enable streamlined billing and payment experiences.

CCI Score

CCI Score: Paymentus

-11.12

0.01%

Latest Event

Paymentus Vendor Contract Controversy in Baltimore

Criticism on the noncompetitive contracting process and early glitches in Paymentus' electronic bill payment system for Baltimore's water bills, raising concerns about democratic procurement and service reliability.

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Paymentus is currently rated as an Enabler.

-10 to -19 CCI Score
Companies in this segment facilitate authoritarian practices while claiming neutrality. They provide resources or support that indirectly bolster oppressive regimes, thereby undermining democratic accountability without overtly endorsing the regime.

Latest Events

  • Paymentus Vendor Contract Controversy in Baltimore Logo
    OCT
    27
    2022
    Paymentus Vendor Contract Controversy in Baltimore

    -11.12

    Criticism on the noncompetitive contracting process and early glitches in Paymentus' electronic bill payment system for Baltimore's water bills, raising concerns about democratic procurement and service reliability.

  • -20

    Public and Political Behavior

    March 26

    Paymentus was involved in a sole-source contract that bypassed competitive bidding, which raises doubts about transparency and accountability in public procurement. This process could undermine public trust and democratic accountability.

    Here’s why your Baltimore water bill receipt may have gone to spam

  • -10

    Business Practices and Ethical Responsibility

    March 26

    The procurement process that led to Paymentus being awarded the contract has been criticized for compromising competitive fairness, though the company defends its high quality and secure service standards. This raises ethical concerns regarding business practices.

    Here’s why your Baltimore water bill receipt may have gone to spam

  • -15

    Technology and Services Impact

    March 26

    The new electronic bill payment platform exhibited significant technical glitches, such as receipts being misdirected to spam folders. This has impacted consumer trust and highlights shortcomings in the technology rollout.

    Here’s why your Baltimore water bill receipt may have gone to spam

  • -10

    Economic and Structural Influence

    March 26

    The controversy around a sole-source contract, along with disputes over the bidding process, points to structural issues in how public contracts are awarded, potentially signaling wider economic and regulatory concerns.

    Here’s why your Baltimore water bill receipt may have gone to spam

Industries

522320
Financial Transactions Processing, Reserve, and Clearinghouse Activities
541511
Custom Computer Programming Services
511210
Software Publishers