Optus was awarded a $33 million contract by the Department of Health to deliver a fully managed Network-as-a-Service (NaaS) solution for Medicare and e-health infrastructure, reinforcing its role as a strategic government partner.

Optus, wholly owned by Singtel, has publicly refuted claims that it made illegal foreign donations to Australian political parties. The company clarified that its A$69,900 in donations during the 2021-2022 financial year were for ticketed business events, fully disclosed and in compliance with Australian Electoral Commission rules.

Optus Retail, a subsidiary of Singtel Optus Pty Limited, has entered into an Enforceable Undertaking with the Fair Work Ombudsman after an investigation revealed underpayments to employees amounting to over $7.8 million. The undertaking includes mandated reforms in payroll, HR, and compliance practices to ensure proper payment of entitlements.

Optus is remedially addressing past labor exploitation by back-paying over $7.8 million to underpaid retail employees, following an internal review and self-report to the Fair Work Ombudsman. The remedial action covers wage underpayments from 2014 to 2020 and includes measures to prevent future discrepancies.

An inquiry into the 8 November 2023 Optus network outage sharply criticized the company's response. The report highlights that Optus provided delayed and inadequate public communications during the outage, with its CEO’s first interview occurring over six hours later and using inaccessible communication methods during the early hours of the incident. Additionally, the inquiry raised concerns over Optus' handling of welfare call obligations and consumer compensation, suggesting that the company failed to meet statutory responsibilities during a critical national outage.