Company Directory - Genesys
Company Details - Genesys
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Genesys
WebsiteGenesys is a technology provider specializing in customer experience and contact center solutions. The company offers an omnichannel engagement platform and supports a robust partner program that includes VARs (Value-Added Resellers).
CCI Score
CCI Score: Genesys
25.37
-0.02%
Latest Event
NLRB Union Election Process at Genesys Facility
NLRB docket documents detail the union election process for registered nurse case managers at the Genesys facility in Grand Blanc Township, Michigan. Key filings, including a signed RC petition on November 12, 2024, outline the definition of the voting unit and the eligible employees, underscoring the procedural support for labor organization.
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DISSENTER
Genesys is currently rated as a Dissenter.
Latest Events
- NOV122024
NLRB docket documents detail the union election process for registered nurse case managers at the Genesys facility in Grand Blanc Township, Michigan. Key filings, including a signed RC petition on November 12, 2024, outline the definition of the voting unit and the eligible employees, underscoring the procedural support for labor organization.
+70
Labor Relations and Human Rights Practices
March 28
The documented union election process through NLRB filings reinforces the rights of workers to organize and participate in fair labor practices. This positive development supports worker rights and is aligned with anti-authoritarian, pro-labor values.
- JUL062023
Genesys achieved FedRAMP Moderate Impact authorization for its Genesys Cloud CX platform, enabling U.S. government agencies to securely modernize their customer experience operations and comply with federal security standards.
+20
Public and Political Behavior
March 28
Achieving FedRAMP authorization demonstrates Genesys's commitment to strengthening the security frameworks for public sector agencies. By providing a compliant and secure platform, the company supports government modernization efforts that enhance public service delivery and protect citizen data.
+30
Technology and Services Impact
March 28
The FedRAMP authorization underscores Genesys's capacity to deliver a robust and secure cloud technology solution. This approval not only meets stringent federal security requirements but also supports the digital transformation of government services, contributing positively to the overall public good.
- JUL062023
On July 6, 2023, Genesys Cloud received FedRAMP Moderate authorization, ensuring that its cloud customer experience platform meets federal security standards and is available for U.S. government agencies. This authorization underscores the company’s commitment to regulatory compliance and providing secure, innovative technology solutions that help public institutions modernize their digital infrastructure.
+50
Technology and Services Impact
March 28
Achieving FedRAMP Moderate authorization demonstrates Genesys' strong commitment to security and compliance. By meeting stringent federal standards, the company enables government agencies to adopt a secure cloud platform for improved public service delivery. This move supports robust technological infrastructure and transparent practices, benefiting public and governmental operations in an era where digital security is paramount.
- JAN012023
OpenSecrets data indicates that Genesys Telecommunications has not reported any federal lobbying efforts or lobbying on specific bills in 2023, reflecting an absence of direct political contributions that could support authoritarian policies.
+70
Political Contributions and Lobbying Efforts
March 28
Genesys, as shown by the OpenSecrets profile, has not reported any federal lobbying activity. This lack of engagement in direct political lobbying suggests the company is not channeling resources towards influencing policy in ways that may bolster authoritarian practices, a positive indicator from an anti-fascist perspective.
- FEB172021
Genesys Systems Integrator, operating out of Kansas City, MO, was named as the charged party in an NLRB case involving employee rights notice postings. The docket activity lists documents including a Signed Charge Against Employer dated 2021-02-17 and subsequent correspondence. The case, initiated by Union Plumbers, Pipefitters and HVAC Technicians Local 72, highlights concerns regarding labor rights and the company's adherence to fair labor practices.
-50
Labor Relations and Human Rights Practices
March 28
The NLRB docket indicates that Genesys Systems Integrator is involved in a labor dispute concerning employee rights notifications, a fundamental component of fair labor practices. This involvement raises concerns about the company's commitment to workers' rights and union protections, thereby earning a negative score under Labor Relations and Human Rights Practices.
- JAN011970
Genesys outlines its comprehensive Trade Compliance Policy, emphasizing adherence to U.S., EU, and Netherlands export laws and prohibiting sales to sanctioned or embargoed entities. This policy underscores the company’s commitment to ethical business practices.
+40
Business Practices and Ethical Responsibility
March 28
By publicly detailing its Trade Compliance Policy and commitment to adhering to export laws—including restrictions on selling to entities on U.S. and international embargo lists—Genesys demonstrates a dedication to ethical business practices. This transparency supports fair operations and reduces the risk of indirectly enabling activities aligned with authoritarian regimes.
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