Crisis Text Line

Crisis Text Line is a nonprofit organization that provides free, 24/7 crisis support via text for individuals in distress, connecting them with trained crisis counselors and offering immediate assistance.

CCI Score

-25.83

0.01% April 18

Latest Event

Exploitation and Authoritarian Labor Practices at Crisis Text Line

An investigative report reveals that Crisis Text Line enforces dehumanizing labor policies, including invasive surveillance, mandatory public announcements of private needs such as bathroom breaks, and punitive measures against employees. These practices reflect an authoritarian management style that compromises worker dignity and disproportionately affects marginalized groups.

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ACCOMPLICE

Crisis Text Line is currently rated as an Accomplice.

-20 to -29 CCI Score

These companies profit from authoritarian practices through their business dealings. Although they may not be directly enforcing oppressive policies, their actions contribute to the economic and operational sustenance of authoritarian regimes.

Latest Events

JAN

27

2025

Exploitation and Authoritarian Labor Practices at Crisis Text Line
-68.45

An investigative report reveals that Crisis Text Line enforces dehumanizing labor policies, including invasive surveillance, mandatory public announcements of private needs such as bathroom breaks, and punitive measures against employees. These practices reflect an authoritarian management style that compromises worker dignity and disproportionately affects marginalized groups.
-70

Labor Relations and Human Rights Practices

March 19

The article details a pattern of oppressive labor practices at Crisis Text Line. Employees are subject to invasive surveillance, forced to announce bathroom breaks, and are punished for taking necessary breaks, which constitutes a dehumanizing work environment. This authoritarian control over basic human rights and dignity, especially for vulnerable and marginalized workers, reflects a troubling alignment with practices that echo broader authoritarian and exploitative tendencies.

Working on the Crisis Line: Flushing Freedom Down the Toilet
JAN

31

2022

Crisis Text Line Ends Data Sharing with Loris.ai to Protect User Privacy
56.19

Crisis Text Line terminated its data-sharing relationship with Loris.ai following intense criticism over privacy concerns, showcasing its commitment to ethical practices and protecting user data during a critical time for digital privacy.
+80

Business Practices and Ethical Responsibility

March 19

Crisis Text Line's decision to end its data-sharing partnership with Loris.ai demonstrates a clear commitment to ethical handling of user information and a prioritization of privacy over potentially exploitative relationships. This action reflects strong business practices and ethical responsibility by putting the safety and rights of its users at the forefront.

Crisis Text Line Ended Its Data-Sharing Relationship: What's Next?
+75

Technology and Services Impact

March 19

By ending the data-sharing arrangement, Crisis Text Line not only protects user privacy but also sets a precedent for the ethical use of technology. This decision minimizes risks associated with data misuse and potential surveillance, reinforcing a dedication to responsible technological practices.

Crisis Text Line Ended Its Data-Sharing Relationship: What's Next?
JUN

15

2020

Employee Walkout and Allegations of Mismanagement at Crisis Text Line
-43.12

In June 2020, Crisis Text Line experienced internal upheaval when employees staged a virtual walkout amid serious allegations of microaggressions, racism, favoritism, and overworking by former CEO Nancy Lublin. The incident highlighted significant failures in labor relations and human rights practices within the organization.
-70

Labor Relations and Human Rights Practices

March 19

The reported walkout and allegations against former CEO Nancy Lublin reveal a toxic work environment where discriminatory practices and exploitation were evident. This event reflects severe shortcomings in labor relations and human rights practices, critical components of ethical business behavior, which the anti-authoritarian lens finds deeply concerning.

What Happened at Nancy Lublin's Crisis Text Line
JUN

13

2020

CEO Resignation Amidst Allegations of Toxic Work Environment and Racism
-36.95

Crisis Text Line's CEO, Nancy Lublin, was forced to resign following serious allegations of fostering a toxic work environment and racial discrimination. The board admitted to having failed to adequately address longstanding concerns, prompting measures including anti-racist training and leadership changes.
-60

Labor Relations and Human Rights Practices

March 19

The article documents allegations of racism and a toxic work environment at Crisis Text Line, highlighting a failure of leadership to protect labor rights and ensure a safe, equitable workspace. This represents a serious lapse in ethical responsibility and labor practices from an anti-fascist, progressive perspective.

Crisis Text CEO resigns amidst allegations of toxic work environment – Southeastern Background Services
JUN

01

2020

Controversial Labor Practices Exposed at Crisis Text Line
-36.82

Allegations reported in Teen Vogue reveal internal issues including racism, microaggressions, favoritism, and the overworking of employees, culminating in a virtual walkout in June 2020 during former CEO Nancy Lublin's tenure.
-60

Labor Relations and Human Rights Practices

March 19

The article details significant internal struggles at Crisis Text Line including reported racist microaggressions, favoritism, and excessive demands on staff. Such labor practices undermine worker rights and create an environment that can be seen as complicit in oppressive management cultures, which contradict anti-fascist and ethical labor principles.

What Happened at Nancy Lublin's Crisis Text Line