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Company Directory - Alorica Inc.

Company Details - Alorica Inc.

Alorica Inc. Logo

Alorica Inc.

Website

Irvine, United States

Alorica is a customer service outsourcing company that provides technology and staffing solutions to help businesses improve customer experience and streamline operations. The company offers call center services, digital customer engagement, and back-office support across various industries including telecommunications, healthcare, and financial services.

CCI Score

CCI Score: Alorica Inc.

-45.56

0.02%

Latest Event

Global Day of Action Against Union-Busting at Alorica-West

Protests have erupted against Alorica-West for its aggressive union-busting measures, including the termination of union members and union leadership, along with the imposition of arbitrary performance systems. These actions have raised serious concerns about the company’s commitment to labor rights and have been linked to broader authoritarian practices in the workplace.

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QUISLING

Alorica Inc. is currently rated as a Quisling.

-44 to -59 CCI Score
These companies are fully aligned with authoritarian regimes. They not only support but also enforce oppressive policies, playing a significant role in the regime’s operational apparatus and contributing directly to its consolidation of power.

Latest Events

  • Global Day of Action Against Union-Busting at Alorica-West Logo
    SEP
    01
    2025

    Protests have erupted against Alorica-West for its aggressive union-busting measures, including the termination of union members and union leadership, along with the imposition of arbitrary performance systems. These actions have raised serious concerns about the company’s commitment to labor rights and have been linked to broader authoritarian practices in the workplace.

  • -80

    Labor Relations and Human Rights Practices

    March 26

    The article details how Alorica-West has systematically targeted union organizers through unwarranted dismissals and arbitrary performance policies, striking at the heart of worker rights. This undermines fair labor practices and contributes to a broader culture of authoritarian control in the workplace, warranting a strongly negative score.

    TODAY: Global Day of Action Against Union-Buster Alorica-West Contact Services — BAYAN USA

  • UNI Global Union Calls on Alorica to End Union Busting in the Philippines Logo
    OCT
    01
    2023

    UNI Global Union is pressuring Alorica to cease its repeated efforts to strip union protections from its workers in the Philippines. The union alleges that after inheriting a union from West Corporation in 2015, Alorica has engaged in legal maneuvers to undermine collective bargaining and silence union representation.

  • -70

    Labor Relations and Human Rights Practices

    October 1

    Alorica's alleged efforts to dismantle the union structure for its contact centre workers in the Philippines demonstrate a disregard for labor rights and fair working conditions. Such union-busting practices weaken workers’ ability to advocate for themselves and are indicative of broader corporate behavior that may indirectly support authoritarian, exploitative practices.

    UNI Calls on Alorica to Stop Violating Contact Centre Workers’ Rights in the Philippines

  • Alorica Labor Law Violation Settled via Back Wages Payment Logo
    FEB
    24
    2023

    Federal Times reported that Alorica, acting as a subcontractor on federal benefits contracts, was implicated in underpaying wages and benefits in violation of the Service Contract Act. The settlement of over $3.1M to 3,100 employees and the company’s subsequent decision to audit its pay processes highlight a significant failure in upholding fair labor practices.

  • -80

    Labor Relations and Human Rights Practices

    March 26

    Alorica, by subcontracting federal benefits administration, was found to have underpaid wages and benefits to over 3,000 employees in violation of the Service Contract Act. This exploitative labor practice undermines workers' rights and fair labor standards, contributing to broader authoritarian and corporatist practices. The severity of the violation, evidenced by a $3.1M settlement, raises serious concerns about the company’s commitment to ethical labor practices.

    Benefeds contractor pays $3.1M in back wages, benefits to employees

  • Millions in Worker Back Wages and Benefits Recovered by DOL Logo
    FEB
    22
    2023

    The US Department of Labor recovered over $3 million in back wages and benefits due to allegations that Alorica underpaid workers, highlighting serious lapses in labor practices and fair compensation standards.

  • -60

    Labor Relations and Human Rights Practices

    March 26

    The Department of Labor's recovery of $3.19 million for over 3,000 workers underscores a significant failure on the part of Alorica to meet prevailing wage and benefit requirements under the McNamara-O'Hara Service Contract Act. This incident is indicative of systemic neglect for worker rights and fair labor practices, which not only harms employees but also contributes to broader patterns of corporate behavior that enable authoritarian practices through exploitation. Such labor practices erode trust and democratic accountability, making the company's actions a liability in the fight against fascism and authoritarianism.

    Millions in Worker Back Wages and Benefits Recovered by DOL

  • Alorica Sexual Harassment Lawsuit Settlement Logo
    JAN
    01
    2023

    Alorica Inc. settled a federal sexual harassment lawsuit following claims from multiple former employees about workplace misconduct, raising concerns over its labor practices and human rights climate.

  • -50

    Labor Relations and Human Rights Practices

    March 26

    The settlement of a federal sexual harassment lawsuit highlights significant deficiencies in the company’s labor relations and human rights practices. Multiple former employees reported sexual harassment incidents, indicating systemic issues within workplace culture. Although the company disputed some allegations and reached a settlement to focus on employee programs, the fact that a large number of employees came forward underscores serious concerns regarding ethical treatment and worker safety.

    Alorica settles federal sexual harassment lawsuit - ABC30 News

  • U.S. Department of Labor Recovers $3.1M in Wage Violations Involving Alorica Workers Logo
    MAR
    01
    2022

    Alorica Inc. was found to have underpaid workers under a federal subcontract by violating prevailing wage and benefit standards under the McNamara-O’Hara Service Contract Act. The Department of Labor's recovery of over $3.1M in wages and benefits highlights significant shortcomings in the company's labor practices, contributing to systemic exploitation of workers.

  • -50

    Labor Relations and Human Rights Practices

    March 26

    Alorica Inc.'s failure to pay the applicable prevailing wages and benefits as mandated under the McNamara-O’Hara Service Contract Act resulted in a significant recovery of back wages. This violation of worker rights and labor standards not only harms the affected employees but also contributes to broader systemic exploitation, undermining ethical business practices.

    US Department of Labor recovers $3.1M in wages, benefits for workers

  • Alorica Accused of Union Busting Practices Logo
    DEC
    27
    2018

    Workers' union in the Philippines has accused Alorica management of engaging in union busting practices, including the termination of key union officers, raising serious concerns about labor rights and ethical business practices.

  • -80

    Labor Relations and Human Rights Practices

    March 26

    The article reports that Alorica management allegedly engaged in union busting by terminating employees who held union leadership roles. Such actions undermine basic labor rights and fair working conditions, which are core to ethical business practices. This behavior is particularly concerning from an anti-fascist perspective as it represents a suppression of worker voice and democratic workplace practices.

    Alorica workers union allege 'union busting' practices

  • Alorica Labor Strike Amid Union Allegations Logo
    SEP
    12
    2018

    Alorica faces a labor strike in the Philippines following union allegations of harassment, forced resignations, and inadequate support during a call center relocation, highlighting significant labor rights violations.

  • -60

    Labor Relations and Human Rights Practices

    March 26

    The article reports that a labor union in the Philippines has called for a strike against Alorica after allegations of harassment and dismissals. With around 200 employees reportedly forced to resign due to the company's decision to relocate a call center without proper relocation assistance, this incident underscores serious shortcomings in labor relations and human rights practices. Such actions are indicative of a broader failure to uphold fair labor practices, contributing to the rise of authoritarian workplace policies.

    Alorica Faces Labor Strike in Philippines Following Union Allegations

  • Alorica Settles Sexual Harassment Suit for Millions Logo
    AUG
    03
    2018

    Alorica Inc. agreed to pay $3.5 million to settle a lawsuit alleging widespread sexual harassment and retaliation against employees, reflecting deep issues in labor practices and workplace safety.

  • -70

    Labor Relations and Human Rights Practices

    March 26

    The settlement highlights systemic failures in protecting employees from harassment and abuse at Alorica. Multiple allegations of inappropriate behavior, retaliation against reporters, and a culture where misconduct was tolerated indicate severe issues in labor relations and human rights practices. This environment not only harms workers but can also perpetuate broader oppressive structures that contribute to authoritarian tendencies in corporate culture.

    Alorica Settles Sexual Harassment Suit for Millions - ProgramBusiness

  • Settlement Highlights Alorica's Poor Labor Practices Logo
    AUG
    01
    2018

    In August 2018, Alorica Inc. settled a sexual harassment lawsuit for $3.5 million after allegations of widespread inappropriate behavior by supervisors and coworkers at its call center facilities, reflecting a significant failure in protecting employee rights.

  • -70

    Labor Relations and Human Rights Practices

    March 26

    The settlement following a sexual harassment lawsuit exposes severe shortcomings in Alorica's workplace practices. Allegations of lewd behavior by supervisors and coworkers indicate a systemic failure to uphold labor rights and a culture that allowed exploitation. This not only harms workers but feeds into broader patterns of corporate irresponsibility that can indirectly bolster authoritarian tendencies by undermining worker empowerment and social accountability.

    Irvine-based company settles sexual harassment lawsuit for $3.5 million

  • Alorica Settles EEOC Sexual Harassment Lawsuit For $3.5 Million Logo
    DEC
    01
    2017

    Alorica Inc. reached a $3.5 million settlement and agreed to significant remedial measures as part of a consent decree resolving allegations of a sexually hostile work environment and failure to properly address harassment complaints.

  • -50

    Labor Relations and Human Rights Practices

    March 26

    The settlement of a sexual harassment lawsuit underscores systemic shortcomings in upholding employee rights and providing a safe workplace environment. Despite remedial measures such as mandatory training and appointment of a compliance monitor, the underlying failure to address harassment complaints reveals a pattern of poor labor relations, contributing negatively to the company’s human rights practices and broader ethical responsibilities.

    Alorica Settles EEOC Sexual Harassment Lawsuit For $3.5 Million

Industries

541511
Custom Computer Programming Services
541519
Other Computer Related Services
561422
Telemarketing Bureaus and Other Contact Centers