Company Directory - Zepto
Company Details - Zepto
Zepto
Zepto is a rapid grocery delivery service that aims to fulfill grocery needs within minutes.
CCI Score
CCI Score: Zepto
-39.45
0.03%
Latest Event
Zepto Labor Exploitation and Food Safety Violations Exposed
Delivery staff at Zepto's Jayanagar unit allege unethical treatment, including unsafe food practices, pay cuts, wage withholding as punishment, and termination for questioning protocols, raising serious concerns over labor rights and food safety.
Take Action
So what can you do? It's time to make tough choices. Where will you cast your vote?
- Shop Alternatives
SEE ALL - Use Your Voice
OTHER TOOLS - Investigate
- Share the Score
SUPPORT CCI
TOADIE
Zepto is currently rated as a Toadie.
Latest Events
- FEB252025
Delivery staff at Zepto's Jayanagar unit allege unethical treatment, including unsafe food practices, pay cuts, wage withholding as punishment, and termination for questioning protocols, raising serious concerns over labor rights and food safety.
-70
Labor Relations and Human Rights Practices
March 29
The article details severe allegations from Zepto's delivery and store staff regarding unsafe food handling and labor exploitation, such as pay cuts, withholding wages, and terminating employees for voicing concerns. These practices violate basic labor rights and ethical business standards, justifying a negative rating under Labor Relations and Human Rights Practices.
Bengaluru: Zepto delivery staff expose alleged food safety violations
- DEC072024
Reports allege that Zepto uses customer device data to implement discriminatory pricing—charging higher prices for users with expensive smartphones—and has faced multiple data breaches, raising significant ethical and data security concerns.
-50
Business Practices and Ethical Responsibility
March 29
Zepto’s practice of leveraging detailed user device data to impose higher charges on customers with expensive smartphones violates principles of fair business practices and consumer transparency.
Zepto Faces Allegations Of Toxic Culture, And Data Breaches.
-40
Technology and Services Impact
March 29
The utilization of algorithmic profiling for pricing decisions and the reported data breaches indicate a misuse of technology that endangers customer privacy and undermines trust.
Zepto Faces Allegations Of Toxic Culture, And Data Breaches.
- DEC032024
An anonymous employee on Reddit alleges that Zepto enforces 14+ hour workdays, holds irregular 2 AM meetings, and fosters a toxic work environment that exploits junior staff and contributes to burnout.
-60
Labor Relations and Human Rights Practices
March 29
The whistleblower’s claims of excessively long work hours, irregular scheduling, and overall toxic work conditions indicate a severe breach in the ethical treatment of workers and disregard for labor rights.
Zepto Faces Allegations Of Toxic Culture, And Data Breaches.
- DEC032024
A Reddit post and investigative report allege that Zepto is engaging in discriminatory pricing based on consumers’ device data, maintaining a toxic work culture with excessive hours and erratic scheduling, and suffering from repeated data breaches that compromise customer security.
-50
Business Practices and Ethical Responsibility
March 29
Allegations that Zepto charges higher prices for the same products based on customers’ smartphone values suggest exploitative and opaque business practices, undermining consumer trust and raising ethical concerns.
Zepto Faces Allegations Of Toxic Culture, And Data Breaches.
-70
Labor Relations and Human Rights Practices
March 29
The report details a toxic work environment characterized by excessive work hours, erratic scheduling (including 2 AM meetings), and burnout among junior staff, highlighting severe labor rights and human resource management issues.
Zepto Faces Allegations Of Toxic Culture, And Data Breaches.
-60
Technology and Services Impact
March 29
Repeated claims of data breaches and inadequate security measures indicate a failure in protecting customer data, which undermines public trust and represents a significant lapse in technological responsibility.
Zepto Faces Allegations Of Toxic Culture, And Data Breaches.
- DEC112023
Zepto did not respond to the Fairwork India report which criticized platform companies for falling short on fair work standards, including living wage and fair representation. This non-response has raised concerns about the company’s commitment to improving labor practices.
-40
Labor Relations and Human Rights Practices
March 29
By not responding to the Fairwork India report, Zepto demonstrates a lack of engagement with labor rights issues, particularly regarding fair wages and representation for workers. This non-response indicates an absence of proactive measures to address worker concerns, reflecting negatively on its labor relations and human rights practices.
- JUN102023
Delivery partners allege that Zepto's new payout system pressures them into driving rashly to meet strict targets, compromising worker safety and fair labor practices.
-60
Labor Relations and Human Rights Practices
March 29
Delivery partners reported that Zepto's new payout structure forces them to drive rashly to achieve unrealistic delivery targets. This pressure not only endangers their safety but also reflects exploitative labor practices and a disregard for workers' rights.
‘10-minute delivery’ workers forced to drive rashly to achieve targets
- MAY252023
Zepto and Coca-Cola India announced an expansion of their 'Return and Recycle' initiative, scaling up a pilot project initially launched in Mumbai to major Indian cities. The collaboration leverages digitization through e-commerce platforms to streamline PET bottle collection and recycling, aligning with sustainable practices and supporting the Government of India’s Swachh Bharat Mission.
+70
Business Practices and Ethical Responsibility
March 29
The initiative exemplifies strong business practices and ethical responsibility by advancing sustainability. The collaborative effort not only enhances environmental stewardship through effective PET bottle recycling but also promotes responsible consumer behavior in line with progressive governmental missions.
Coca Cola & Zepto’s Revolutionary Collaboration for a Sustainable Future
+50
Technology and Services Impact
March 29
The partnership employs digitization to improve the efficiency of the recycling process, integrating e-commerce platforms into the environmental initiative. This technological strategy not only optimizes logistics but also increases consumer participation, supporting progressive digital transformation in environmental management.
Coca Cola & Zepto’s Revolutionary Collaboration for a Sustainable Future
- MAY292022
An article highlights how Zepto's new incentive-based payment model, which penalizes delivery riders for late deliveries and has reduced the guaranteed weekly wage, is pushing workers to unsafe riding speeds. These practices have led to increased risks on the road, including a fatal accident involving a 19-year-old rider in Delhi, raising serious concerns regarding labor rights and worker safety.
-70
Labor Relations and Human Rights Practices
March 29
Zepto's implementation of punitive delivery performance measures—including strict time limits, wage cuts, and financial penalties through third‐party employee providers—directly undermines labor rights and places workers in hazardous conditions. The resulting pressure to meet unrealistic deadlines contributes to violations of traffic rules and risks to personal safety, as exemplified by the fatal accident mentioned in the article.
Penalties for delays, cuts in weekly pay: Life gets riskier for 10-minute delivery executives
Alternatives
Istanbul, Turkey
73.02
Bangalore, India
20.77
Tokyo, Japan
16.40
Ottawa, Canada
-26.20
Hangzhou, China
-31.95
Corporation
-3.25
Mountain View, United States
74.94
Irvine, USA
72.43
Chennai, India
71.21
Sri Lanka
68.54
Industries
- 541511
- Custom Computer Programming Services
- 541512
- Computer Systems Design Services
- 454110
- Electronic Shopping