On December 30, 2024, a Virgin Plus customer, Huijun Long, experienced her mobile number being mistakenly transferred to a Bell Mobility account, exposing her to potential SIM-swapping and identity theft risks, raising concerns over inadequate data protection and mobile service security.

Virgin Plus released its 2023 Modern Slavery Statement detailing comprehensive policies and procedures to eliminate modern slavery and human trafficking within its supply chains. The statement outlines enhanced supplier due diligence, a robust Supplier Code of Conduct, mandatory anti-slavery training, and internal safeguards to ensure ethical sourcing and labor practices.

Virgin Group, which includes Virgin Plus, has reaffirmed its commitment to combat modern slavery, labor abuse, and human trafficking in its global supply chains. The company has published a series of modern slavery statements outlining a zero-tolerance policy and proactive measures to ensure supply chain transparency.

Virgin Plus, a Bell-owned mobile service brand, is set to implement reduced wireless pricing starting October 5, 2021, in line with government targets established to lower consumer wireless costs. This move demonstrates the company’s proactive response to federal benchmarks aimed at making wireless services more affordable.

Virgin Plus, a mobile service brand under Bell, reduced prices for high-volume data plans ahead of schedule, thereby achieving the Government of Canada's 25% price reduction target. This move benefits consumers by making mobile data more affordable and supports progressive policies on equitable access to essential services.