Company Directory - Services Australia
Company Details - Services Australia
Services Australia
WebsiteCanberra, Australia
Services Australia is an Australian government agency that provides welfare services and support to the public, helping individuals and families navigate various government programs, including those related to childcare, family payments, and pensions.
CCI Score
CCI Score: Services Australia
-24.40
16.11%
Latest Event
Services Australia Releases Robodebt Reform Roadmap
Following the robodebt scandal, Services Australia unveiled a four‐year plan aimed at reforming its practices. The roadmap focuses on ethical automation, legislative reform, enhanced stakeholder engagement, and a renewed focus on customers and staff inclusion, marking a commitment to accountability and care towards vulnerable populations.
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ACCOMPLICE
Services Australia is currently rated as an Accomplice.
Latest Events
- JUN032025
Following the robodebt scandal, Services Australia unveiled a four‐year plan aimed at reforming its practices. The roadmap focuses on ethical automation, legislative reform, enhanced stakeholder engagement, and a renewed focus on customers and staff inclusion, marking a commitment to accountability and care towards vulnerable populations.
- SEP232023
The article details significant staffing cuts, deteriorating workplace culture, and operational mismanagement at Services Australia, resulting in long wait times, backlogs, and employee dissatisfaction that jeopardize service delivery to vulnerable Australians.
-40
Public and Political Behavior
June 3
The report underscores politically driven austerity measures and mismanagement in a vital public agency, eroding public trust and affecting service quality. Such actions compromise democratic accountability and harm marginalized communities who rely on welfare services.
-50
Labor Relations and Human Rights Practices
June 3
Staff accounts of deteriorating morale, severe under-resourcing, and drastic workforce reductions indicate systemic neglect of labor rights and poor human resources practices, undermining the ability of the agency to meet public needs effectively.
- AUG152023
Services Australia staff staged a one‐hour strike amid disputes over proposed cuts and strict work protocols, including timed breaks and reductions in employment entitlements. The walkout, organized by the CPSU, highlights rising tensions over workplace conditions and the agency's approach to labor rights.
-70
Labor Relations and Human Rights Practices
June 3
The industrial action was prompted by the agency's management enforcing measures that undermine workers' rights—such as proposing cuts to employee entitlements and enforcing rigid productivity measures like timed toilet breaks. This approach reflects a disregard for labor relations and human rights, prompting union backlash and demonstrations of worker solidarity.
- JUL312023
A series of rolling, full‐day strikes have been initiated by the Community and Public Sector Union at Services Australia over demands for a 20% pay rise for federal public servants. The protected industrial action, approved by a narrow majority of eligible voters, highlights deep tensions over fair labor practices, with the agency responding that there will be no disruption to customer service.
-30
Labor Relations and Human Rights Practices
June 3
The industrial action, initiated by union members demanding a fairer wage, underscores problematic labor relations at Services Australia. The agency has only stated it is prepared for the action without addressing the underlying workers' demands, reflecting a neglect of fair labor practices which can contribute to broader authoritarian labor policies if worker voices are dismissed.
‘Unlimited number’ of full-day strikes to hit Services Australia in pay row
- JUN152023
On June 15, 2023, Services Australia terminated its contract with Serco for call centre support at Essendon Park and Mill Park in Melbourne. The decision, made after employing the workforce during crises such as the pandemic, bushfires, and floods, resulted in a loss of 600 jobs and triggered union blowback over labor rights concerns.
-50
Labor Relations and Human Rights Practices
June 3
The decision to axe the Serco contract negatively impacted labor rights, leading to significant job losses and union protests. This move undermines fair labor practices and exacerbates worker vulnerability, particularly during crises when support is crucial.
Services Australia axing of Serco contract sparks union blowback
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