Company Directory - Citizens Advice
Company Details - Citizens Advice
Citizens Advice
WebsiteLondon, United Kingdom
Citizens Advice is an independent charity that provides free, confidential, and impartial advice to help people with legal, money, and other problems. It supports individuals throughout the United Kingdom through a network of local offices.
CCI Score
CCI Score: Citizens Advice
-19.55
0.02%
Latest Event
Citizens Advice Exposes Unjust Work Capability Assessments
Citizens Advice, in its role as an independent advisory charity, was cited for uncovering evidence of unfair work capability assessments that harmed disabled individuals. Their findings were leveraged to critique government policies that target the vulnerable, reinforcing the organization's commitment to public accountability and opposition to authoritarian practices.
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Citizens Advice is currently rated as an Enabler.
Latest Events
- MAR232025
Citizens Advice, in its role as an independent advisory charity, was cited for uncovering evidence of unfair work capability assessments that harmed disabled individuals. Their findings were leveraged to critique government policies that target the vulnerable, reinforcing the organization's commitment to public accountability and opposition to authoritarian practices.
- JAN142025
A regulatory compliance case into Citizens Advice over allegations of internal discrimination and politically charged workplace behavior was closed by the Charity Commission, raising concerns about the organization's internal culture and its handling of employee rights.
-30
Public and Political Behavior
March 23
Citizens Advice faced scrutiny for internal political activities where staff displayed support for Palestine during work-related events, leading to allegations of discrimination and creating a divisive environment. Although the Charity Commission found no legal breach, the organization's tolerance of such politically charged behavior raises concerns regarding its public and political conduct.
-25
Labor Relations and Human Rights Practices
March 23
Allegations of internal discrimination emerged following politically charged actions by staff, which appeared to create a hostile work environment for Jewish employees. Despite the Commission's decision to close the case as an internal matter, the failure to adequately address these concerns points to deficiencies in labor relations and human rights practices within the organization.
- NOV082024
The Charity Commission has opened a regulatory compliance case into Citizens Advice following a complaint alleging that some staff engaged in political activism related to support for Palestine. The complaint claims that these actions breached Charity Commission guidance by blurring the charity’s impartial stance, potentially creating a hostile work environment for Jewish colleagues.
-20
Public and Political Behavior
March 23
Citizens Advice is being scrutinized for allowing political activism among its staff that appears to breach its charter of impartiality. The internal dissemination of politically charged content and calls for boycotts, as alleged by the complaint, undermines the organization’s role as a neutral advisor and raises concerns regarding its adherence to guidelines for political campaigning.
Regulator opens case into Citizens Advice after complaint over staff support of Palestine
-15
Business Practices and Ethical Responsibility
March 23
The complaint also raises concerns regarding workplace culture, alleging that political expressions by staff have created a hostile environment that may contribute to racial tension. Such practices could undermine the organization's commitment to inclusion and non-discrimination, highlighting problematic labor relations and ethical responsibilities.
Regulator opens case into Citizens Advice after complaint over staff support of Palestine
- NOV072024Regulatory Compliance Case: Political Activity and Internal Discrimination at Citizens Advice
-33.91
The Charity Commission has opened a compliance case into Citizens Advice following allegations that senior staff engaged in political campaigning and partisan activities, including a petition calling for a boycott of HP products. This controversy has raised concerns about breaches of impartiality, internal discrimination, and the failure to adhere to the charity’s own ethical standards.
-40
Public and Political Behavior
March 23
The involvement of staff in overt political activities, such as signing a partisan petition, undermines the required neutrality and impartiality expected of a charity like Citizens Advice. This behavior, which has been linked to internal discrimination complaints, reflects negatively on the organization's public and political behavior.
-30
Business Practices and Ethical Responsibility
March 23
Citizens Advice is facing criticism for breaching its own internal policies by allowing politically partisan activities that do not further its charitable purposes. This lapse in ethical business practices, particularly regarding impartiality and workplace discrimination, raises serious concerns about the organization’s commitment to ethical responsibility.
Regulator opens compliance case into Citizens Advice amid ‘political activities’
- NOV072024
Citizens Advice is under investigation by the charity watchdog after allegations that staff displaying Palestinian flags during virtual meetings breached internal political impartiality rules. The incident has sparked debate over the organization's adherence to its commitment to remain politically neutral, raising questions about its public and political behavior.
-15
Public and Political Behavior
March 23
The incident at Citizens Advice highlights a breach of expected political impartiality, with staff openly displaying Palestinian flags during virtual meetings. While political expression in support of oppressed groups can be seen as anti-authoritarian, the challenge arises when such displays potentially compromise the neutral stance crucial for an advice charity. This behavior, and the subsequent investigation by a charity watchdog, raises concerns about the organization's public and political behavior, suggesting a deviation from the standard of impartiality expected in its operations.
Citizens Advice staff 'displaying Palestinian flags' at virtual meetings
- NOV052024
Following allegations from UKLFI regarding internal discrimination and politically motivated actions, Citizens Advice has launched an investigation. The inquiry centers on breaches of Charity Commission Guidelines and concerns over politically charged activities by staff that allegedly skew the charity's impartial mandate and compromise fair labor practices.
-40
Public and Political Behavior
March 23
The investigation highlights significant concerns in Public and Political Behavior. Alleged political activism by staff, including the promotion of pro-Palestinian messages and a petition to boycott products, undermines the charity's obligation to remain neutral. This kind of internal politicization can erode public trust and suggests a deviation from the organization’s prescribed impartial role.
Citizens Advice investigates allegations of internal discrimination and political activities
-30
Business Practices and Ethical Responsibility
March 23
The allegations also raise serious issues under Business Practices and Ethical Responsibility, particularly regarding labor relations. Reports of internal discrimination and alleged harassment of Jewish employees suggest that the charity may be falling short of upholding inclusive and ethical labor practices, thereby potentially contributing to systemic injustices.
Citizens Advice investigates allegations of internal discrimination and political activities
- SEP202024
The Charity Commission has opened a compliance case into Citizens Advice following allegations that internal staff political campaigning and related actions have breached the charity's mandate of impartiality, potentially fostering a hostile work environment for minority staff.
-50
Public and Political Behavior
March 23
Citizens Advice is under regulatory scrutiny after allegations that its staff engaged in politically charged campaigning—including circulating a petition to boycott HP—thus compromising its commitment to political impartiality. Such actions, if substantiated, may contribute to a divisive political environment, undermining the charity’s reputation for neutrality.
Regulator opens compliance case into Citizens Advice amid ‘political activities’
-40
Business Practices and Ethical Responsibility
March 23
Beyond the political impartiality concerns, there are serious allegations of internal discrimination and breaches of social media policy. Complaints indicate that political expressions in the workplace have created an environment perceived as hostile by some employees, raising questions about the charity’s adherence to ethical and inclusive business practices.
Regulator opens compliance case into Citizens Advice amid ‘political activities’
- JUL312023
Over 60 Citizens Advice workers in Hull have gone on strike, protesting a decade-long 27% real terms pay cut and the refusal of management to implement a national pay deal.
-80
Labor Relations and Human Rights Practices
March 23
Citizens Advice has come under fire for its treatment of workers, evidenced by a strike action driven by prolonged real terms pay cuts of 27% over ten years and a refusal to meet the national pay deal recommended by the NJC. This failure to uphold fair labor practices reflects negatively on its commitment to labor relations and human rights.
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